Our Policies

Class Policy 課堂政策

• Class Duration 課堂時長:
  Each class is 55 minutes long. For safety and structural reasons, latecomers will NOT be admitted to the class once it has been running for 10 minutes.
  每節課堂時長為55分鐘。基於安全及課程結構考慮，課堂開始10分鐘後，遲到者將不獲准進入教室。

• Arrive Early 提早到達:
  Please arrive at the studio approximately 10 minutes early to: (i) Self-check in using the reception iPad; (ii) Change into your workout attire in our changing rooms and store your belongings in a locker; (iii) Ensure you are wearing your non-slip grip socks before entering the classroom.
  請於上課前約10分鐘到達普拉提工作室以進行以下準備：(i) 使用接待處的 iPad 自行辦理簽到；(ii) 於更衣室更換運動服裝並將個人物品存放在儲物櫃中；(iii) 進入教室前請確保已穿妥防滑專業襪。

• Non-Slip Grip Socks Policy 防滑專業襪政策:
  For hygiene and safety reasons, non-slip grip socks must be worn at all times during the class. Bare feet or regular socks are strictly prohibited on the Pilates equipment. Grip socks are available for purchase at the studio starting from HK$50 up.
  基於衛生及安全考慮，在上課期間必須全程穿著防滑專業襪。嚴禁赤腳或穿著普通襪子使用普拉提器材。如需購買，工作室現場亦有發售防滑專業襪，售價為港幣$50起。

• Studio Etiquette 課堂禮儀:

  • Phone Usage 手機使用: We love seeing your energy! You are welcome to take selfies or photos of yourself, provided it does not disrupt the class, interrupt the instructor, or accidentally capture or affect other clients in the room. Please respect everyone's privacy.
    我們樂見您的活力！您隨時歡迎拍攝自拍照或個人照片，前提是不得干擾課堂進行、打斷導師，或在未經同意下拍攝到或影響到課堂內的其他學員。請尊重他人的隱私。

  • In-Class Focus 課堂專注: Please refrain from chatting during the session out of respect for the instructor and your fellow students.
    為了尊重導師及其他學員，在上課期間請勿交談。

• Age Restrictions 年齡限制:
  Students under the age of 18 must have a parent or legal guardian sign the liability waiver form before participating in any classes.
  未滿18歲的學員在上課前，必須由家長或法定監護人簽署免責聲明書。

• Cleanliness Matters 注重衛生:
  We kindly ask all students to wipe down their Pilates equipment with the provided sanitizing spray and cloth after class. This helps maintain top-notch hygiene and keeps the equipment in great condition for everyone!
  我們懇請所有學員在課後使用提供的消毒噴霧及抹布清潔普拉提器材。這有助於保持極佳的環境衛生，並讓器材維持在良好狀態供大眾享受！

Booking Policy 預約政策

• No Refunds & No Transfers 不設退款及轉讓:
  Class credits are strictly non-refundable and non-transferable under any circumstances.
  在任何情況下，課堂積分（Credits）均嚴禁退款及轉讓他人。

• Cancellation Window 預約取消時限:
  Any cancellations or changes must be completed at least 24 hours prior to the class start time via your Momence account, Popsicle HK App, or Latte Pilates HK App. Late cancellations or no-shows will result in the automatic forfeiture of the class credit.
  任何課堂的取消或更改必須在課堂開始前至少24小時，透過您的 Momence 帳戶、Popsicle HK 應用程式或 Latte Pilates HK 應用程式完成。任何過期取消或缺席將導致相關課堂積分被自動扣除。

• Late Admission 遲到政策:
  Strictly no admission will be granted 10 minutes after the scheduled class start time. The class credit will still be deducted and is non-refundable.
  課堂開始後10分鐘即一律嚴禁進入教室。相關課堂積分仍將被扣除，且不予退款。

• Sick Leave 病假處理:
  If you need to cancel late due to medical reasons, a valid doctor’s certificate must be provided. Please WhatsApp us at 6235 2095 to arrange a credit return.
  若您因生病而需要臨時取消預約，必須提供有效的醫生證明書。請透過 WhatsApp 聯絡 6235 2095 以便為您安排補回課堂積分。

• Minimum Attendance 最低人數要求:
  A minimum of 2 students is required to confirm a group class. If a class does not meet this requirement 24 hours prior to the session, we will notify you the evening before to help you reschedule.
  每節團體課堂必須有至少2名學生登記方可成班。若課堂在開始前24小時未達此人數要求，我們將於上課前一晚通知您，並協助您重新安排時間。

Liability Waiver 免責聲明

• Terms of Participation 參與條款:
  You agree to the terms and disclaimers for participating in training programs, exercise programs, and classes, as well as using the venues, equipment, and facilities of Popsicle HK Limited, Latte Fitness Limited, and their associated companies (collectively referred to as "Latte").
  閣下同意 Popsicle HK Limited, Latte Fitness Limited 及關聯公司 (統稱 "Latte") 的參加課堂及使用設施的免責條款。

• Rules and Conduct 守則與行為:
  You agree to abide by all rules and regulations of Latte and otherwise undertake to behave in a manner that ensures the safety and well-being of yourself and others.
  閣下願意遵守 Latte 所有條例與規章和克制行為以顧及自身及他人安全。

• Media Consent 肖像權授權:
  By joining our classes, you consent to photo/video recording for promotional use.
  參加本課程即表示您同意我們在課堂中進行拍照或錄影，並授權這些照片及影片用於宣傳推廣用途（包括但不限於網站、社交媒體、廣告等）。

• Assumption of Risk 承擔風險:
  You understand that there are unavoidable risks of physical injury, resulting damage, or, in rare instances, death associated with any exercise/training program, classes, and use of venues, equipment, and facilities. Latte shall assume no responsibility whatsoever for these.
  閣下明白及自願承擔因參加活動或課堂、使用場地、器材或設施而可能引致的損傷或在極少情況下死亡的風險。如閣下因參加活動或課堂、使用場地、器材或設施而導致個人之身體或精神損傷、經濟損失或其他傷害，閣下明確接受及同意 Latte 將毋須對此承擔任何責任。

• Release of Liability 免除責任:
  You acknowledge and agree that your participation in the training and exercise program is completely voluntary and made with full knowledge of the inherent risks. You hereby agree to release and discharge Latte, as well as their shareholders, directors, employees, contractors, and agents, from any and all claims for damages, economic loss, or injury (including death) to yourself, your spouse, unborn children, or relatives caused by, arising out of, or related to your participation.
  閣下同意免除 Latte 及其股東、董事、員工、承辦商及代理的責任，閣下及家人不會因閣下參加活動或課堂、使用場地、器材或設施而可能蒙受的損傷、疾病、死亡、遺失或傷害向該機構和人士進行任何索償。

• Medical Declaration 健康聲明:
  You represent and warrant that you are not pregnant and do not know of any medical condition, symptom, or any other reason that would prevent you from undertaking the exercise programs, classes, or using the facilities, or that would increase your risk beyond those inherent in the program. You acknowledge that if you have any health or medical concerns, you should consult a doctor before participating.
  閣下僅在此聲明閣下沒有懷孕，身體狀況良好，亦無任何健康問題、功能受損或殘障情況，顯示閣下不宜使用/參與 Latte 內之任何設施/課堂。閣下明白如對本身的健康或身體方面有任何懷疑，應在使用/參與 Latte 設施/課堂前，徵詢醫生的意見。

• Accuracy of Information 資料真實性:
  You undertake that all information provided herein is true, accurate, and complete. You further undertake to inform Latte in writing should there be any changes to your health condition prior to starting any future training sessions.
  閣下確認提交的資料為真實、準確和完整。閣下亦保證如有關閣下身體狀況的資料有任何更新或改變，閣下會在未來的運動課堂開始前以書面通知 Latte 。